This agreement governs your use of the Website www.tajmahaltourguide.com and services provided by Rajvansh Holidays. By interacting with our online platforms, you (referred to as "customer," "you," "your," or "traveller") agree to follow these Terms of Use along with any applicable policies included in this agreement. Please note that any transactions on the Website are subject to the specific policies displayed on our platforms. Your visit to the Website at "www.tajmahaltourguide.com" signifies your understanding and compliance with all the terms, conditions, and notices outlined here. Keep in mind that www.tajmahaltourguide.com by Rajvansh Holidays reserves the right to modify these terms without prior notice. Therefore, using the Website requires adherence to the Terms of Use described below.:

LIMITATION ON CONTENT USAGE:

Please be aware that utilizing the information or materials accessible on this Website is done at your own risk. Rajvansh Holidays cannot be held accountable for any outcomes that may arise from such usage. It is your duty to ensure that any products, services, or information obtained through this Website align with your individual requirements.

Unauthorized modification, copying, sharing, sending, displaying, performing, copying, publishing, licensing, creating derivative works, transferring, or selling of any information, software, products, or services obtained from this Website is prohibited. Reproduction of content from the Website must comply with the included copyright notice, which is a vital aspect of these Terms of Use.

Please be aware that using the Website without proper authorization may result in legal action for financial damages and could be considered a criminal offense. It is your sole responsibility to bear any consequences that may arise from violating these terms. Rajvansh Holidays retains the right to modify, adjust, or remove content without prior notice.

EDITORIAL CODES OF CONDUCT:

At Rajvansh Holidays, we are committed to conducting our business ethically and in accordance with the law. Integrity and fairness are core principles that guide our interactions, demonstrating our values and dedication to excellence. By upholding legal and ethical standards, we not only benefit our team, partners, and society but also cultivate a thriving business environment.

Disclaimer: The visual content displayed on our website or blog is the property of Rajvansh Holidays. If there are images featured on Rajvansh Holidays that have been obtained from other sources, we make sure to give proper credit to their respective owners, unless stated otherwise. All visual materials are copyrighted and are owned by their rightful owners. Whenever possible, we strive to acknowledge and provide links to the original sources of the images. If you are the rightful owner of any image and do not want it to be displayed on Rajvansh Holidays, please contact us, and we will promptly remove it. We believe in honoring and recognizing the original creators, whether they are authors, artists, or photographers.

Disclaimer: All content published by Rajvansh Holidays is meant for informational purposes only and should not be considered a substitute for professional medical advice. Users are encouraged to seek guidance from a qualified medical professional before taking any actions.

CUSTOMER'S RESPONSIBILITY:

While we value your feedback, you are accountable for the content of all submissions you make. This encompasses any reviews you publish on our website or any other online platforms, social media channels, or other media sources you may utilize from time to time.

Any information that is explicit, partial, or full that is illegal, obscene, or pornographic, or that is meant to cause, threaten, libel, defame, or fabricate, is prohibited from being posted, transmitted, published, or made available in any other way on any media platform, platform, device, application, or service. It also cannot contain any other material or content that you know or reasonably suspect is false, or that could negatively impact Rajvansh Holidays and its affiliates or subsidiaries.

BOOKING AGREEMENT:

When your booking is confirmed, these Terms and Conditions will become effective after Rajvansh Holidays has received the deposit and sent you a written confirmation. To make a booking, you must be at least 18 years old and agree to provide Rajvansh Holidays with accurate and thorough information as requested during the booking procedure. If there are multiple clients booked for the tour, the person confirming the booking assures Rajvansh Holidays that they have the required authorization and consent from all parties involved. They have secured the necessary permissions and authorizations to make bookings for all clients listed in the reservation, and have communicated all relevant details to ensure their informed and voluntary consent. The information they have provided regarding the clients is comprehensive and accurate. Additionally, they have obtained all required consents and permissions to share this information with Rajvansh Holidays in order to finalize the booking process.

PAYMENT OPTION:

Online Card Payments

Payments made with Visa, Mastercard, and American Express cards are securely processed through our online payment gateway system. Your card information is kept confidential as the transaction is directly authorized by your bank without passing through our system. Within 25-30 seconds (depending on your internet connection), the online payment gateway will provide an authorization code and confirmation of the completed transaction from your bank. Be assured that your payment details are handled securely.

At Rajvansh Holidays, a Verisign Certified Site, we utilize state-of-the-art 128-bit encryption technology and advanced security measures to safeguard your credit card information. Our website incorporates SSL encryption, the gold standard for ensuring secure online transactions. Be assured that when making a credit card purchase on Rajvansh Holidays, your details are more protected than when using your card at a restaurant because we do not retain your card information. Your privacy, safety, and security are our top priorities, and we ensure the highest levels of internet security. Book your tour confidently, knowing that Rajvansh Holidays guarantees a private, safe, and secure shopping experience.

Attention: Please note that if your credit card payment is declined, it is essential to provide Rajvansh Holidays with alternative payment instructions at least 72 hours prior to your scheduled departure to prevent the cancellation of your order. Kindly be informed that a service fee is imposed by Rajvansh Holidays on all domestic airline bookings and hotel reservations, and this fee is non-refundable in case of cancellation.

Internet Banking

If the payment gateway on the Rajvansh Holidays website is not suitable for your needs, you can choose to utilize the net banking services provided by your bank for making payments. Your payment will be deducted automatically from your account. Rajvansh Holidays.com employs a secure online gateway system to process payments, guaranteeing a safe and protected transaction environment.

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Rajvansh Holidays Bank Account Details

Name: Rajvansh Holidays
A/C No.: 1372 1131 001349
Bank Name: Punjab National Bank
IFSC Code: PUNB0496400
Swift Code: PUNBINBBISB
Bank Address: Fatehabad Road, Agra-282001, Uttar Pradesh, INDIA

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TRANSACTION CONFIRMATION

It is important to wait for confirmation of your transaction before making any decisions based on information from the Website. If you usually receive confirmations via email and have not received one within the expected timeframe, please check your "spam" or "junk" folder to make sure it was not accidentally filtered. If you are still unable to find the confirmation, we kindly request that you reach out to our call center for further assistance.

MODE OF PAYMENT:

International customers are able to choose from a variety of payment methods for their transactions, providing them with flexibility in their payment options.

• By Online Credit Card Payment (American Express / Visa / Master Card / Discover / Diners Club).
• By Online Debit Card Payment (by Master / Visa / Maestro).
• By Offline Credit Card Payment (American Express / Visa / Master Card / Discover / Diners Club).
• By Bank / Telex Transfer to our Bank A/c.

Please Note:

Kindly be aware that a 3% bank charge will be added to the total amount for all credit or debit card payments.

For a seamless and straightforward transaction, we kindly request that all payments are made in full, without any withholding tax or deductions.

Thank you for your assistance in making the payment process smoother. Your cooperation is truly appreciated.

Important Reminder: Please note that Rajvansh Holidays staff or representatives will never ask for sensitive information such as your Card Number, CVV, Net Banking login, Password, OTP, etc. Additionally, we will never request you to transfer funds to a personal account or download third-party apps like Any Desk, TeamViewer, etc. If you receive any such requests, please do not comply with them. Report any such incidents immediately to contact@tajmahaltourguide.com. Your cooperation is highly valued.

INFORMATION PROVIDED BY YOU

Please ensure that all information provided during site registration and usage is accurate, timely, and complete. Rajvansh Holidays cannot be held responsible for any claims arising from inaccurate, delayed, or incomplete information provided by the user.

Rajvansh Holidays Privacy Policy: Our top priority at Rajvansh Holidays is maintaining strict data privacy and security measures. Although we take every possible step to ensure the protection of your personal information as per our privacy policy, it is important to acknowledge that we cannot guarantee the security of your data if shared with third parties. By using our services, you consent to releasing Rajvansh Holidays from any responsibility for any potential damages resulting from sharing your information.

At Rajvansh Holidays, we ensure the security of your credit card information by partnering with a trusted third-party service for processing. As a result, we do not have direct access to your credit card details. For any inquiries or assistance, please reach out to the credit card processing company affiliated with Rajvansh Holidays at www.Razorpay.com. We appreciate your cooperation and understanding.

MODIFICATION OF THE TERMS OF THIS AGREEMENT

Rajvansh Holidays reserves the right to update this agreement periodically. Any significant changes to the agreement or site policies will be communicated to you through updates on the site.

Departures & Cancellation of a Tour by: Rajvansh Holidays

At Rajvansh Holidays, we provide our clients with the assurance that all FIT or group tours they book will depart as planned, with the option of making reasonable itinerary adjustments if needed. Please be advised that tour details and departure dates listed in brochures and printed materials are subject to potential changes, and this guarantee does not include those specific dates. A tour departure is confirmed once we have received a minimum of one confirmed booking from a client. However, please understand that this guarantee does not apply in instances of Force Majeure.

If Rajvansh Holidays cancels a tour prior to the agreed departure date without incidents of Force Majeure or client fault, we strive to prioritize your satisfaction by offering the following alternatives for your consideration.:

You have the option to choose another tour of equal or higher value if a suitable alternative can be found with reasonable effort.

If a replacement tour of equal or higher value is not an option, you can choose a tour of lower value and receive a refund for the price difference between the original tour and the replacement tour. Alternatively, you have the choice to receive a full refund for the cancelled tour without any deductions.

Please let us know your preference so we can assist you accordingly. We apologize for any inconvenience caused by the cancellation, and are dedicated to ensuring you have a superior travel experience.

Rajvansh Holidays takes no responsibility for any extra costs or negative outcomes arising from a canceled reservation. These costs could include visa fees, non-reimbursable transportation tickets, parking fees, or any other related charges. We acknowledge the possibility of financial losses or missed chances for enjoyment, and apologize for any inconvenience caused.

Rest assured that our top priority is always to find the most suitable solution for our clients. In some cases, we may choose to offer a complete refund instead of the previously mentioned options. Our decision will be based on what we believe is in your best interest, at our own discretion.

In the event that a significant part of your tour becomes unavailable as planned, please be reassured that we will make every effort to provide suitable alternative options to ensure the smooth continuation of your tour. If, by any chance, we are unable to find a satisfactory replacement or if you choose not to accept any alternatives offered, we will gladly refund you for any unused parts of your tour or related products. Customer satisfaction is our top priority at Rajvansh Holidays, and we sincerely apologize for any inconvenience caused. Rest assured, we are fully committed to ensuring that your travel experience is enjoyable and stress-free.

ARRIVAL AND DEPARTURE POLICY:

Check-In Timings: 12:00 – 15:00 Hours.

Please note that early check-in is based on availability. To secure an early arrival, we recommend reserving a room from the night before. Our aim is to make sure your stay is enjoyable and hassle-free.

Check-Out Timings: 10:00 – 12:00 Hours

Late check-out times can be arranged upon request, subject to both payment and availability.

EXTRA USAGE OF VEHICLE:

Please note that any additional costs incurred from exceeding the designated transfer or sightseeing time for our vehicles (e.g. cars or coaches with drivers) are not covered in the service provided. Therefore, we would like to remind you that it is strictly prohibited to exceed the specified time limits. Thank you for your understanding.

CANCELLATION OF TOUR BY CLIENT

In the event that circumstances beyond your control prevent you from proceeding with your scheduled tour, you have the option to transfer your reservation to another individual who meets all tour requirements. Please notify Rajvansh Holidays at least 14 days prior to the departure date to facilitate the transfer process. Both the transferring party and the recipient will be responsible for covering the tour fees and any additional expenses resulting from the transfer, if approved. This policy is implemented to uphold fairness and ensure smooth coordination among all involved parties.

If you have booked a private tour with Rajvansh Holidays and need to make changes to your plans, we are here to help you reschedule your tour for a later date. Please note that there may be associated costs involved. According to our cancellation policy, you will be responsible for covering any cancellation fees. Additionally, any unexpected expenses that arise before your rescheduled tour, such as accommodation, transportation, fuel, taxes, or fees from third-party vendors, will be your responsibility to cover. These costs may be influenced by factors such as currency fluctuations, park fees, tax increases, or government regulations affecting tour pricing. We strive to keep you informed about these potential expenses and encourage you to reach out if you have any questions or need assistance.

The cancellation fees at Rajvansh Holidays are based on the date of the cancellation request. The amount charged is a percentage of the total tour cost that is being cancelled. Below is a detailed breakdown of these fees.:

• 60 days & prior to arrival – 15% of the tour/service cost.
• 30 days & prior to arrival – 25% of the tour/service cost.
• 30 days to 15 days prior to arrival – 50% of the tour/service cost.
• 14 days to 8 days prior to arrival – 75% of the tour/service cost.
• 07 days & less, prior to arrival or no show – NO REFUND.

Cancellation Policy for Wildlife Safaris in Indian National Parks

Please be aware that once a wildlife safari is confirmed at any of the Indian Wildlife National Parks or sanctuaries, it is non-refundable. Regrettably, any request for changing the date will be treated as a cancellation, with no refunds or adjustments granted. Your comprehension of this policy is greatly appreciated..

• 30 days & prior to arrival – 25% of the wildlife safari/service cost.
• 30 days to 15 days prior to arrival – 50% of the wildlife safari/service cost.
• 14 days to 8 days prior to arrival – 75% of the wildlife safari/service cost.
• 07 days & less, prior to arrival or no show – NO REFUND.

Cancellation and Changes

When booking a tour with Rajvansh Holidays, we kindly request our esteemed clients to understand that flexibility is essential for adventure travel in India. Please be advised that we may need to make reasonable adjustments to your tour and/or itinerary. It is important to note that the route, schedules, timings, accommodations, itineraries, amenities, and mode of transport mentioned in the tour may be subject to change without prior notice due to unforeseen circumstances such as illness, mechanical issues, incidents in the tour location, flight cancellations, strikes, political disputes, entry or border difficulties, extreme weather, or any other unpredictable situations beyond our control. Rest assured that we always strive to provide you with the best possible experience. In the event of unexpected circumstances, we kindly request your understanding and wish to assure you that Rajvansh Holidays cannot be held responsible or liable for any resulting changes or modifications.

Rajvansh Holidays is not liable for any discounts or refunds for services not utilized by the client, unless the fault lies with Rajvansh Holidays, its suppliers, or representatives. This includes cases where the client's participation in the tour is terminated due to their own actions, negligence, or violation of our Terms and Conditions. While we endeavor to ensure that your tour proceeds as planned, we cannot guarantee strict adherence to the agreed itinerary at all times. We reserve the right to make adjustments to the itinerary if necessary or advantageous. We will attempt to communicate any modifications before the tour begins, however, this is not obligatory and we will not be held responsible for any resulting refund issues. Please note that we have limited control over the accommodations used on our tours, which may be subject to constraints or variances beyond our control.

Refund

When requesting a refund for unused services or those not cancelled in advance, the refund amount will be determined according to our established cancellation policy. The refund will be returned to the original payment method. Please be aware that the refund may take 2-4 weeks to process as a result of banking procedures. Any bank charges accrued will be subtracted from the refunded amount if applied to a credit card or bank account.

MANDATORY IDENTIFICATION DOCUMENTS

We kindly request all guests, regardless of nationality, to present a valid Photo ID when confirming your reservation. This simple requirement will help us tailor your stay to better suit your needs and preferences. Thank you for your cooperation in streamlining our booking process.

Prior to booking, we have detailed the required documentation for each guest category to facilitate a seamless reservation process.:

• Foreign Nationals: Kindly provide your passport for confirmation of booking..
• NRI's (Non-Resident Indians): Please provide either your passport or your Overseas Citizen of India (OCI/PIO) card. Thank you.
• Indian Nationals: Please present either your Aadhaar Card, Voter ID, Driving License, or Passport.
  Your cooperation and understanding are greatly valued. If you have any questions or need assistance, feel free to reach out to our helpful staff. We are excited for your arrival and strive to provide you with a remarkable stay.

RISK

The client understands that our tour products provide adventurous experiences that carry potential risks to their health and safety. It is crucial to acknowledge that adventure travel inherently involves certain hazards. However, we have taken all required precautions to mitigate these risks. By confirming their booking, the client affirms that they have thoroughly assessed these potential health and safety hazards and are willing to accept them within legal bounds. We appreciate your enthusiasm for our tour.

When opting to undertake this journey, the client acknowledges and accepts all potential risks that may occur. By doing so, the client releases Rajvansh Holidays from any responsibility for claims or legal actions related to losses, damages, injuries, or death resulting from these inherent travel risks. This includes activities like adventure travel, exploring remote areas, and participating in adventurous activities outlined in our tour itineraries. Nonetheless, be assured that our team will always prioritize your safety during the entire experience.

Kindly note that the standards for hygiene, accommodation, and transportation in some tour locations may differ from what you are accustomed to in your home country. It is essential to recognize that the level of personal risk may vary depending on the type of tour or destination you choose. If your tour involves physical activities, visits to remote areas, high-altitude excursions, high-risk activities, or exploration of underdeveloped regions in India, there may be a significant level of personal risk. Our objective is to provide you with all the necessary information to help you make well-informed decisions about your travel plans.

The client is aware that travel comes with its own set of risks and difficulties, but also understands their own abilities and needs. They accept these risks willingly. At Rajvansh Holidays, we strive to provide extensive assistance by supplying information and guidance on local customs, climate conditions, safety concerns, physical barriers, and regulations in the areas where our tours take place. It is imperative to comprehend that if the client disregards the provided information, Rajvansh Holidays cannot be held responsible for any resulting outcomes.

Throughout the duration of the tour, it is imperative that the customer abides by all pertinent rules and regulations of India and the locations visited. Any violation of these guidelines, infringement of laws during the tour, or engagement in behavior considered by Rajvansh Holidays as possibly detrimental or disruptive to others, will not be accepted.

In the event that it becomes necessary, Rajvansh Holidays maintains the right to cancel a client's travel arrangements for any tour, with no liability on our part. If such a cancellation occurs, the client will not receive a refund for any unused services or expenses, including return travel, accommodations, meals, and incidental costs. We apologize for any inconvenience this may cause and sincerely regret the situation.

During their tour with Rajvansh Holidays, clients are accountable for any expenses resulting from damage, theft, excessive cleaning fees, or other incidents. It is essential for clients to promptly inform accommodation, transportation, or facility staff of any pre-existing damage and to notify a Rajvansh Holidays representative. Safety is of utmost importance during the tour and clients must utilize safety equipment such as seat belts, harnesses, and helmets, while also following posted signs and warnings. Failure to adhere to safety instructions releases Rajvansh Holidays and third-party suppliers from liability. Let us collaborate to ensure a secure and enjoyable tour experience.

COMPLAINTS

Please do not hesitate to contact Rajvansh Holidays immediately if you have any concerns regarding your tour. It is crucial that we are given the opportunity to address these concerns promptly. You may inform our head personnel/manager or any designated representative from Rajvansh Holidays at your earliest convenience. Please note that we cannot be held responsible if a complaint is not reported to us promptly. We are committed to resolving any issues and kindly request that you submit any complaints in writing within 30 days of the conclusion of the tour. Your feedback is highly valued and aids us in enhancing our services.

MEDICAL CONDITIONS

When booking a tour with Rajvansh Holidays, it is essential to truthfully disclose all relevant medical information. This is necessary for you to accurately assess your suitability and capability to participate in our tours. We strongly advise consulting your physician to assess your fitness for the specific tour you have chosen. It is also recommended to seek your physician's advice on vaccinations, medical precautions, and any other health concerns related to your entire travel experience with Rajvansh Holidays. Please note that we do not provide medical advice. Our adventure tours take you to remote or less developed regions of Tanzania where medical facilities may not meet the standards of your home country. The quality of medical care in these areas may vary. While we cannot guarantee the standards or availability of medical care in these regions, rest assured that we are dedicated to ensuring your safety and well-being throughout your journey.

TRAVEL INSURANCE

Kindly be informed that Rajvansh Holidays does not provide travel insurance for our esteemed clients. It is imperative for you to procure sufficient coverage from your native land. We suggest opting for a policy that encompasses crucial medical, evacuation, and repatriation benefits for the entirety of your stay with us. Moreover, make certain that your insurance encompasses personal injury and emergency medical expenses. We highly recommend extending your coverage to safeguard against unexpected events like cancellation, loss, damage, injury, delays, or inconveniences that might occur throughout your journey.

Please also note that the tour cost does not include insurance coverage. It is important for you to buy separate coverage at an extra charge. When purchasing travel insurance, make sure to provide the insurer with details about your trip for adequate coverage. Have a safe journey!

LIABILITY

At Rajvansh Holidays, our goal is to provide a seamless travel experience for our clients. Please note that we cannot be held liable for any unfortunate incidents that may occur during your journey, such as damages, expenses, losses, or claims arising from client actions, unforeseeable circumstances, or the actions of third parties not associated with our tour services. Additionally, we are not responsible for the loss, theft, or damage of your personal belongings while on our tours. Your safety and enjoyment are our top priorities, and we recommend taking necessary precautions. Rest assured, we are dedicated to ensuring you have a fantastic holiday experience.

Please ensure that you always remain vigilant in watching over your personal belongings. It is essential that you do not leave them unattended in public spaces, on transportation, or anywhere else during your journey. The security of your belongings is your responsibility. At Rajvansh Holidays, we strive to ensure your safety and enjoyable experience. However, we cannot be held responsible for any loss or damage to your valuables or other items left in accommodations, transportation, or any other provided facilities. In the unfortunate event of any incidents caused by our or our third-party service providers' negligence, our liability is limited as per applicable International Conventions. Your safety and satisfaction are our top priorities during your holiday.

FORCE MAJEURE

Rajvansh Holidays assumes no responsibility for any unfortunate incidents that may occur during your holiday, including death, injury, illness, damage, delays, or any other losses or inconveniences to personal belongings or finances. Please note that we will not be held liable for situations that are beyond our control, such as Acts of God, war or war-like activities, mechanical failures, terrorist acts or threats, civil unrest, labor disputes, government interventions, political disturbances, riots, natural disasters, or any unforeseeable events that are outside our reasonable control. While we make every effort to provide top-notch services and take necessary precautions, there are instances that can arise which are simply unforeseeable or beyond our control.

AMENDMENTS

Rajvansh Holidays is entitled to make any required updates to these Terms and Conditions. All modifications will be announced on our website, and updates take effect ten days after they are posted. You can always visit our website or send us an email to request the most recent version of our terms and conditions. You accept any changes made within the 10-day window by utilizing our services. Before booking a trip, we advise you to review our Terms & Conditions so you can be aware of any revisions.